Privacy Policy

1. Introduction

wd989 ("we", "us", "our", or the "Company") operates an online sports betting and live casino platform accessible at https://wd989.cam and associated mobile applications. We are committed to protecting the privacy of our users ("you", "your", or the "User") in accordance with international data protection standards and gaming industry regulations. This Privacy Policy applies to all personal information collected through our Website, mobile applications, customer support channels, and any other services we provide.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of wd989 services. By creating an account or using any wd989 service, you explicitly consent to the collection, processing, storage, and use of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a wd989 account, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian national ID card/KTP number).
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code), and country of residence.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), payment card information (if applicable), and transaction history.
• KYC Documentation: Scanned copies or photographs of your Indonesian national ID card (KTP), proof of address documents (utility bills, bank statements, government correspondence), and selfie photographs holding your ID card for identity verification purposes.
• Communication Records: All correspondence with our customer support team via live chat, email, WhatsApp, or phone, including the content of your messages, attachments, and support ticket history.

2.2 Information Collected Automatically

When you access or use wd989 services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifier (IMEI, MAC address, Android ID, IDFA), and mobile network information.
• Connection Data: IP address, ISP (Internet Service Provider), geographic location (country, city, approximate coordinates based on IP geolocation), and connection timestamps.
• Usage Data: Pages visited, features used, time spent on each page, click patterns, games played, bet history (including stake amounts, odds, outcomes, and timestamps), deposit and withdrawal history, bonus claims, and search queries entered on our Website.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, pixel tags, and similar technologies as described in Section 8 of this Privacy Policy.

2.3 Information from Third Parties

We may receive limited information about you from third-party sources:

• Payment Processors: Transaction confirmation data, fraud risk scores, and payment verification status from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from specialized KYC service providers we partner with for compliance purposes.
• Affiliate Partners: Referral source information if you accessed wd989 through an affiliate link or promotional code.

3. How We Use Your Data

wd989 collects and processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your wd989 user account
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting markets, live casino games, slots, and togel (traditional lottery) services
• Calculating and crediting winnings, bonuses, and loyalty rewards
• Processing bonus claims and enforcing wagering requirements
• Maintaining accurate transaction and bet history records

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with the 21+ age restriction
• Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by international gaming licenses and financial regulations
• Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and collusion
• Complying with legal obligations under applicable gaming laws and responding to lawful requests from regulatory authorities, law enforcement, or courts
• Maintaining records for audit and licensing purposes

3.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via live chat, email, WhatsApp, or phone
• Sending transactional notifications including deposit confirmations, withdrawal updates, bet settlements, and account status changes
• Providing important service announcements regarding maintenance, security alerts, or Terms & Conditions updates
• Sending promotional communications about bonuses, tournaments, and special offers (only if you have opted in to marketing communications)

3.4 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns indicative of fraud, hacking, or Terms violations
• Implementing security measures to protect your account from unauthorized access
• Investigating potential breaches of our Terms & Conditions
• Collaborating with payment processors to prevent payment fraud and chargebacks

3.5 Service Improvement and Analytics

• Analyzing user behavior to improve Website functionality, game offerings, and user experience
• Conducting A/B testing on features and promotional campaigns
• Generating aggregated, anonymized statistics for business intelligence purposes
• Optimizing platform performance, load times, and mobile responsiveness

3.6 Responsible Gaming

• Monitoring betting patterns to identify potential problem gambling behavior
• Implementing deposit limits, loss limits, session time limits, and self-exclusion requests
• Providing reality check reminders and access to responsible gaming tools
• Intervening proactively when we detect concerning play patterns

4. Data Sharing & Disclosure

wd989 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive your financial information necessary to process deposits and withdrawals.
• Game Providers: Third-party software providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and others) may receive limited technical data (user ID, bet amounts, game session data) to provide gaming content, though they do not receive your personally identifiable information.
• KYC Verification Services: Specialized identity verification and fraud prevention companies receive your KYC documents and personal information to conduct age verification, identity authentication, and AML screening on our behalf.
• Cloud Hosting Providers: Our Website and databases are hosted on secure cloud infrastructure providers who have access to encrypted data for technical maintenance purposes only.
• Customer Support Tools: We use third-party customer support platforms for managing live chat, email ticketing, and support analytics. These providers may access communication records to help us deliver efficient support.

4.2 Legal Obligations

We may disclose your personal information if required by law or in response to:

• Valid legal process such as court orders, subpoenas, or search warrants
• Lawful requests from regulatory authorities, gaming commissions, or licensing bodies
• Law enforcement investigations related to suspected illegal activity, fraud, or violations of our Terms & Conditions
• Compliance with anti-money laundering, counter-terrorism financing, or tax reporting obligations

4.3 Business Transfers

In the event that wd989 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity as part of the business transaction. You will be notified via email and/or a prominent notice on our Website of any such change in ownership or control of your personal information.

5. Security Measures

wd989 implements robust technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions worldwide. Sensitive data stored in our databases (including passwords, payment details, and KYC documents) is encrypted at rest using AES-256 encryption.

5.2 Access Controls

Access to personal information is restricted to authorized wd989 employees and contractors who require access to perform their job duties (customer support, compliance, fraud prevention, technical operations). All personnel with data access sign confidentiality agreements and receive regular training on data protection best practices. We employ role-based access controls, multi-factor authentication, and audit logging to monitor data access.

5.3 Secure Infrastructure

Our servers are hosted in secure data centers with physical security controls including 24/7 surveillance, biometric access controls, fire suppression systems, and redundant power supplies. We implement firewalls, intrusion detection systems, DDoS protection, and regular vulnerability scanning to protect against cyberattacks.

5.4 Regular Audits

wd989 undergoes periodic security audits conducted by independent third-party cybersecurity firms to identify and remediate potential vulnerabilities. We maintain compliance with PCI-DSS (Payment Card Industry Data Security Standard) for handling payment information and adhere to gaming industry security best practices.

5.5 User Responsibilities

While we implement strong security measures, you also play a critical role in protecting your account. You are responsible for maintaining the confidentiality of your password, enabling two-factor authentication if available, using a unique password for wd989 (not reused from other websites), and immediately notifying our support team if you suspect unauthorized access to your account.

6. Data Retention

wd989 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and contractual obligations:

6.1 Active Accounts

For active accounts, we retain all personal information, transaction history, bet history, and communication records for the duration of your account relationship with wd989 plus an additional period required by gaming regulations (typically 5-7 years after account closure).

6.2 Closed Accounts

When you close your wd989 account, we retain your core identity information (name, date of birth, ID number), KYC documentation, transaction records, and bet history for a minimum of 5 years as required by anti-money laundering regulations and gaming license obligations. After the mandatory retention period, we securely delete or anonymize your data unless longer retention is required for legal defense, audit, or regulatory purposes.

6.3 Marketing Data

If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not send you unwanted promotional emails in the future. However, we delete other marketing-related data (browsing behavior, promotional response rates) within 2 years of your opt-out.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of all personal information wd989 holds about you. To exercise this right, log in to your account and navigate to Account Settings > Privacy > Download My Data, or contact our support team at [email protected]. We will provide your data in a commonly used electronic format (PDF or CSV) within 30 days of your verified request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update your contact information (email, phone, address) directly through your Account Settings. For changes to identity information (name, date of birth), please contact customer support and provide supporting documentation (updated ID card, legal name change certificate).

7.3 Right to Erasure

You may request deletion of your personal information by closing your account and submitting a data deletion request. However, we are legally required to retain certain data (identity information, financial records, KYC documents) for 5-7 years after account closure to comply with gaming regulations and anti-money laundering laws. We will delete all non-mandatory data immediately and irreversibly delete the remaining data once the legal retention period expires.

7.4 Right to Restrict Processing

You can request that we temporarily restrict processing of your personal information while we investigate a dispute about the accuracy or legality of our data processing activities. During the restriction period, we will store your data but not actively process it except with your consent or for legal claims.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format (such as JSON or CSV) and to transmit that data to another service provider. This right applies to information you directly provided to wd989 and that we process based on your consent or contract.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. Click the "unsubscribe" link in any promotional email, or adjust your marketing preferences in Account Settings > Notifications. We will cease sending marketing communications immediately upon receiving your opt-out request.

7.7 Right to Withdraw Consent

Where we process your data based on consent rather than legal obligation, you have the right to withdraw your consent at any time. However, withdrawal does not affect the lawfulness of processing that occurred before withdrawal, and we may continue processing based on other legal grounds (contract, legal obligation, legitimate interests).

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit wd989. Cookies enable us to recognize your device, remember your preferences, maintain your login session, and analyze how you use our Website. We also use similar technologies including web beacons (pixel tags), local storage, and mobile device identifiers.

8.2 Types of Cookies We Use

wd989 uses the following categories of cookies:

• Essential Cookies: Required for basic Website functionality including login authentication, session management, security features, and load balancing. These cookies cannot be disabled without severely limiting your ability to use wd989.
• Performance Cookies: Collect aggregated, anonymized data about how users interact with our Website, such as most-visited pages, error messages encountered, and navigation patterns. This helps us improve Website performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, display options, and previously entered information (username, preferred deposit method) to provide a more personalized experience.
• Advertising and Analytics Cookies: Track your browsing behavior across wd989 to deliver targeted promotional offers and measure the effectiveness of our marketing campaigns. These cookies may be set by third-party analytics providers.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies will prevent you from accessing key features of wd989, including login and betting functionality. Disabling performance or advertising cookies will not affect core functionality but may result in a less personalized experience.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or wd989's data protection practices, please contact our Data Protection Officer:

• Email: [email protected] (Note: Email addresses are displayed for informational purposes and are not clickable per our website policy.)
• Live Chat: Available 24/7 through your Account dashboard for immediate assistance
• Subject Line: Please use "Privacy Inquiry" or "Data Protection Request" in your email subject line for faster routing

We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries will receive a response within 7 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

10. Children's Privacy

wd989 services are strictly intended for adults aged 21 and older. We do not knowingly collect, process, or store personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete all such information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to wd989 should contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

wd989 operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside of Indonesia, including jurisdictions where data protection laws may differ from Indonesian standards. When we transfer your data internationally, we implement appropriate safeguards such as standard contractual clauses, data processing agreements with third-party processors, and encryption during transit. By using wd989 services, you consent to the international transfer of your data as necessary to provide our services.

12. Changes to This Privacy Policy

wd989 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or a prominent notice on our Website. Your continued use of wd989 services after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.