Official user agreement governing your use of wd989 sports betting and live casino services
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
By accessing, registering for, or using the wd989 platform (website, mobile applications, and all associated services), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these Terms, you must immediately cease all use of our services and close your account. These Terms constitute a legally binding agreement between you (the "User" or "Player") and wd989 (the "Company", "we", "us", or "our").
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to create an account, deposit funds, or participate in any gambling activity on wd989. This minimum age requirement is strictly enforced and non-negotiable. Underage gambling is illegal under Indonesian law and internationally recognized gaming standards. We reserve the right to request proof of age at any time, and failure to provide valid documentation will result in immediate account suspension and forfeiture of all funds.
You confirm that you are accessing wd989 from a jurisdiction where online gambling is legally permitted or not explicitly prohibited. You acknowledge that online gambling laws in Indonesia are complex and subject to varying interpretations. It is your sole responsibility to ensure that your use of wd989 services complies with all applicable local, regional, and national laws in your place of residence and physical location. wd989 operates under international gaming licenses and serves players in jurisdictions where such services are authorized.
The following individuals are prohibited from using wd989 services: (a) persons under 21 years of age; (b) persons residing in jurisdictions where online gambling is explicitly illegal; (c) employees of wd989 and their immediate family members; (d) individuals with a history of fraudulent activity, payment disputes, or Terms violations on wd989 or any affiliated platform; (e) persons who have previously self-excluded or been banned from wd989 or other gambling platforms; and (f) individuals unable to enter into legally binding contracts under applicable law.
To use wd989 services, you must register for an Account by providing accurate, current, and complete information including your full legal name (as shown on your Indonesian national ID card), date of birth, residential address, email address, mobile phone number, and preferred banking details. You agree to maintain and promptly update your Account information to keep it accurate and current at all times. Providing false, misleading, or outdated information is a material breach of these Terms and may result in immediate account termination.
You are permitted to register and maintain only one (1) Account with wd989. Creating multiple accounts (commonly known as "multi-accounting") is strictly prohibited and constitutes fraudulent activity. If we detect multiple accounts registered under the same identity, linked by IP address, device fingerprint, payment method, or other indicators, we reserve the right to close all duplicate accounts, void all bets, and confiscate all balances without prior notice. Winnings obtained through multi-accounting are not valid and will not be paid out.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party, including family members, friends, or betting syndicates. All activities conducted through your Account are presumed to be authorized by you, and you accept full liability for any losses, damages, or Terms violations arising from unauthorized access due to your failure to safeguard your credentials. You agree to immediately notify wd989 customer support if you suspect unauthorized access to your Account.
wd989 is required by international gaming regulations and anti-money laundering laws to verify the identity of all players. Before processing your first withdrawal, we will request KYC documentation including a clear photo or scan of your Indonesian national ID card (KTP Nasional), proof of address dated within the last three months (utility bill, bank statement, or government correspondence), and a selfie photograph of you holding your ID card next to your face. KYC verification typically takes 1-24 hours. Refusal to provide requested documentation or submission of fraudulent documents will result in account suspension and forfeiture of funds.
wd989 accepts deposits via major Indonesian banks including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia (BSI), and Bank Permata. We also support e-wallet payments through OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). There is no maximum deposit limit per transaction, though your bank may impose its own limits. All deposits are processed instantly and reflected in your Account Balance within seconds.
You may request a withdrawal of your available Account Balance at any time, subject to the following conditions: (a) your Account must be fully KYC-verified; (b) you must have completed the wagering requirements for any active bonuses; (c) the withdrawal amount must be at least Rp 100,000; and (d) the withdrawal must be made to a bank account or e-wallet registered in your own legal name matching your KYC documentation. Withdrawal requests are typically processed within 15 minutes to 2 hours during Western Indonesia Time (WIB) business hours (Monday-Friday, 09:00-17:00 WIB). Requests submitted outside business hours, on weekends, or on Indonesian public holidays may take up to 24 hours. Gold VIP tier members enjoy expedited processing with withdrawals completed in under 30 minutes.
wd989 operates a strict anti-money laundering (AML) policy in compliance with international financial regulations. All deposits must be wagered at least one time (1x rollover requirement) before a withdrawal can be processed. This means if you deposit Rp 1,000,000, you must place bets totaling at least Rp 1,000,000 before requesting a withdrawal. This requirement prevents the use of wd989 as a money transfer service. We reserve the right to request additional KYC documentation, freeze withdrawals, or report suspicious transactions to relevant authorities if we detect patterns consistent with money laundering or terrorist financing.
wd989 does not charge any fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, which are beyond our control. All transactions are processed in Indonesian Rupiah (IDR/Rp). If you attempt to deposit using a foreign currency, your bank will convert the funds at their prevailing exchange rate, and you will bear any currency conversion costs.
wd989 offers various bonuses and promotions including welcome bonuses, deposit match bonuses, cashback rewards, birthday bonuses, and loyalty program benefits. All bonuses are subject to specific terms and conditions including wagering requirements (also called "rollover" or "playthrough" requirements), eligible games, maximum bet limits while bonus is active, and expiration periods. These bonus-specific terms are displayed on the relevant promotion page and must be read carefully before you opt in to any offer.
Unless stated otherwise, all bonus funds carry a wagering requirement that must be completed before you can withdraw any winnings derived from the bonus. Typical wagering requirements range from 10x to 30x the bonus amount. For example, if you receive a Rp 100,000 bonus with a 20x wagering requirement, you must place bets totaling Rp 2,000,000 before bonus-related winnings become withdrawable. Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games like blackjack and roulette may contribute only 10-20%. Live casino games may be excluded entirely from bonus wagering.
wd989 reserves the right to void bonuses, cancel bets, and confiscate funds if we detect bonus abuse or violation of bonus terms. Prohibited activities include: creating multiple accounts to claim bonuses multiple times; betting patterns designed solely to meet wagering requirements with minimal risk (e.g., betting red and black simultaneously on roulette); exploiting software errors or game malfunctions; and collusion with other players to manipulate outcomes. Fair play is mandatory, and fraudulent bonus activity will result in permanent account closure.
wd989 promotes responsible gambling practices and views gambling as a form of entertainment, not a way to make money or solve financial problems. You should only gamble with funds you can afford to lose without impacting your ability to pay for housing, food, utilities, healthcare, or other essential needs. Never gamble with borrowed money, and never chase losses by betting more than your predetermined budget.
wd989 provides comprehensive responsible gaming tools accessible through your Account settings: (a) Deposit Limits: set daily, weekly, or monthly maximum deposit amounts; (b) Loss Limits: cap your net losses over a specified period; (c) Session Time Limits: receive automatic logout after a set duration of continuous play; (d) Reality Check Reminders: pop-up notifications at regular intervals showing your session time and profit/loss; and (e) Self-Exclusion: voluntarily block your Account for 1 week, 1 month, 3 months, 6 months, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed until the exclusion period ends.
If you feel that your gambling is becoming a problem—for example, if you are gambling more than you intended, lying to family members about your gambling, using gambling to escape stress or depression, or experiencing financial hardship due to gambling—please contact our customer support team immediately. We can help you set limits, arrange temporary account suspension, or provide referrals to professional counseling services. Warning signs of problem gambling include preoccupation with gambling, increasing bet sizes to achieve excitement, unsuccessful efforts to control or stop gambling, restlessness or irritability when attempting to cut down, and jeopardizing relationships or employment due to gambling.
wd989 strives to provide uninterrupted access to our Services; however, we do not guarantee that the Website will be available at all times or free from errors, bugs, or technical malfunctions. We reserve the right to suspend or discontinue Services temporarily or permanently for maintenance, upgrades, security reasons, or force majeure events beyond our control (including but not limited to internet outages, cyberattacks, natural disasters, government actions, or pandemics). We are not liable for any losses, damages, or missed betting opportunities arising from service interruptions.
All games offered by wd989 are provided by licensed third-party software providers and operate using certified Random Number Generators (RNGs) to ensure fair and random outcomes. We do not control game outcomes and cannot be held responsible for losses. If you suspect a technical malfunction or error in a game, you must report it to customer support immediately and cease playing the affected game. Continued play after detecting an error may void any winnings derived from that game. Game malfunctions void all bets and pays.
wd989 Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will meet your requirements, that access will be uninterrupted or error-free, or that defects will be corrected. You use our Services at your own risk.
To the maximum extent permitted by applicable law, wd989 shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of our Services, including but not limited to loss of profits, loss of data, loss of business opportunities, or emotional distress, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim arising from these Terms or your use of wd989 Services shall not exceed the amount of funds deposited into your Account during the six (6) months preceding the event giving rise to the claim.
You may close your wd989 Account at any time by contacting customer support and requesting account closure. Before closing your Account, you must withdraw any available Balance. Once your Account is closed, you will no longer be able to access it, and any remaining bonus funds or unredeemed loyalty points will be forfeited. Account closure does not release you from any obligations or liabilities incurred prior to closure.
wd989 reserves the right to suspend or permanently close your Account, void bets, and confiscate funds without prior notice or explanation if we determine, in our sole discretion, that you have violated these Terms & Conditions, engaged in fraudulent activity, abused bonuses, created multiple accounts, colluded with other players, exploited software errors, or engaged in any conduct that we deem harmful to the integrity of our Services or the interests of other players. Accounts closed for Terms violations will not be eligible for reopening, and any associated balances will be forfeited.
If your Account remains inactive (no login, deposit, or bet activity) for a continuous period of 12 months, it will be classified as dormant. wd989 reserves the right to charge a monthly dormancy fee of Rp 50,000 or 5% of the remaining Balance (whichever is lower) to cover account maintenance costs. Dormancy fees will be deducted automatically until your Balance reaches zero or you reactivate your Account by logging in and placing a bet.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which wd989 holds its primary gaming license, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes arising from these Terms or your use of wd989 Services.
If you have a complaint or dispute regarding wd989 Services, you must first attempt to resolve it by contacting our customer support team at [email protected]. We will investigate your complaint and respond within 7 business days. If the issue cannot be resolved to your satisfaction through customer support, you may escalate the dispute to our management team. We are committed to fair and transparent dispute resolution and will work in good faith to reach a mutually acceptable outcome.
You agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against wd989.
If you have any questions, concerns, or requests regarding these Terms & Conditions, our services, or your Account, please contact wd989 customer support through the following channels:
Our customer support team is committed to responding to all inquiries within 2-6 hours during peak periods and typically much faster during off-peak hours. For urgent account security issues, use live chat for the fastest response.
wd989 reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or in-app notification. Your continued use of wd989 Services after any changes to these Terms constitutes your acceptance of the revised Terms. We recommend that you review this page periodically to stay informed of any updates. If you do not agree with any modified Terms, you must immediately cease using our Services and close your Account.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.
These Terms & Conditions, together with our Privacy Policy and any bonus-specific terms for promotions you participate in, constitute the entire agreement between you and wd989 regarding your use of our Services and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.
Our customer support team is available 24/7 to answer any questions about your rights and obligations as a wd989 member.
Visit FAQ Learn About Responsible Gaming